Shipping Policy
Shipping Policy
Introduction
Welcome to Aura Health & Wellness! We are committed to providing you with the best possible shopping experience, including a reliable and transparent shipping process. Please review our shipping policy below to understand how we handle orders, shipping times, costs, and other important details.
Order Processing
- **Processing Time**: Orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- **Order Verification**: In some cases, we may need to verify your payment and shipping information. If additional information is required, our customer service team will contact you.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Domestic Shipping
- **Standard Shipping**: [3-7] business days
- **Expedited Shipping**: [1-3] business days
- **Overnight Shipping**: [1] business day
International Shipping
- **Standard International Shipping**: [10-20] business days
- **Expedited International Shipping**: [5-10] business days
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout (not including any ongoing sales)
- **Domestic Shipping Rates**:
- Standard Shipping: $[5.99]
- Expedited Shipping: $[12.99]
- Overnight Shipping: $[24.99]
- **International Shipping Rates**:
- Standard International Shipping: $[19.99]
- Expedited International Shipping: $[39.99]
Free Shipping
We offer free standard shipping on all domestic orders over $[50.00]. For international orders, free shipping is available on orders over $[150.00].
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website using this tracking number.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may have shipping restrictions due to size, weight, or international regulations.
Damaged, Lost, or Stolen Packages
- **Damaged Packages**: If your package arrives damaged, please contact our customer service team within [48 hours] of receipt to report the damage.
- **Lost or Stolen Packages**: If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to resolve the issue. Please note that we are not responsible for lost or stolen packages, but we will do our best to assist you.
Returns and Exchanges
For information on how to return or exchange a product, please refer to our [Return Policy](link to return policy). Shipping costs for returns are the responsibility of the customer unless the return is due to a defective product or shipping error.
Contact Us
If you have any questions or concerns regarding our shipping policy, please contact our customer service team:
- **Email**: [@gmail.com]
- **Phone**: [+1###]
- **Business Hours**: Monday - Friday, 9 AM - 5 PM (EST)
Thank you for choosing Aura Health & Wellness! We appreciate your business and look forward to serving you.